SpeedLeads AI

These Terms of Service govern the use of the cloud CRM and AI sales agent provided by SpeedLeads AI ("the Provider", "we") to its customers ("the Customer", "you"). Specific commercial details (pricing, number of authorized users, scope) are set out in the order form / quote you approved (the "Order"), which supplements these terms.

1. Definitions

• "Services" — the cloud CRM and WhatsApp-integrated AI sales agent, including the infrastructure, user interface and maintenance.
• "Customer Data" — all information, data and content the Customer uploads, processes or stores in the Services.
• "Third-Party Services" — third-party platforms the Provider uses to deliver the Services (e.g. Google, AWS, Make, WhatsApp Business API).
• "Authorized User" — any person the Customer authorizes to access the Services on its behalf.

2. License and acceptable use

The Provider grants the Customer a limited, personal, non-exclusive and non-transferable license to access and use the Services, subject to these terms and the scope in the Order. The Customer agrees to use the Services lawfully, not to circumvent, reverse-engineer, hack or copy the software, and not to transfer access to a third party without prior written consent. The Customer is responsible for providing the content, information and access needed to set up the system.

3. Changes to the Services

The Provider may update, improve and modify the Services from time to time. Material changes will be announced in advance, and where a change materially impairs use, the Customer may terminate and receive a pro-rata credit in accordance with the Order.

4. Intellectual property and data ownership

All rights in the software, source code, algorithms, infrastructure and system design are the exclusive property of the Provider. Except for the limited license, these terms grant the Customer no intellectual-property rights. All Customer Data is the exclusive property of the Customer; the Provider will not use it for any purpose unrelated to providing the Services, nor transfer it to a third party except as required by law.

5. Confidentiality

The Provider will keep the Customer's confidential information strictly confidential, use it only to provide the Services, and not disclose it to third parties without written consent — except information that becomes public other than through a breach, is independently developed, or must be disclosed by law. Confidentiality obligations survive termination.

6. Data protection and privacy

The Provider complies with applicable privacy laws (including Israel's Protection of Privacy Law, 5741-1981, and Amendment 13) and applies industry-standard safeguards: data encryption, role-based access control, backups and monitoring. In a security incident affecting Customer Data, written notice will be given within 48 hours of discovery. On termination, a 30-day data-export window is provided, after which data is deleted within a further 30 days. How Google data is handled is detailed in our Privacy Policy.

7. Third-party services

The Services rely on Third-Party Services. The Provider is not liable for outages, downtime or changes to third-party terms outside its control, but will select reputable providers and notify the Customer of material changes that may affect the Services.

8. Limitation of liability

Except as expressly stated in these terms, the Services are provided "as is". The Provider does not warrant uninterrupted or error-free operation. In no event is the Provider liable for indirect, consequential or special damages, including loss of profits, revenue, data or goodwill. These limitations do not apply to damages caused by gross negligence, willful misconduct or breach of confidentiality.

9. Term and termination

The term and renewal are set out in the Order. Either party may terminate with the notice specified in the Order. In a material breach uncured within 14 days of written notice, the non-breaching party may terminate immediately. On termination, outstanding amounts are settled, Section 6 governs data handling, and Sections 4, 5 and 8 survive.

10. Force majeure

The Provider is not liable for delay or non-performance caused by circumstances beyond its reasonable control (natural disasters, war, large-scale cyber-attacks, nationwide infrastructure failures, and the like).

11. General

These terms are governed by the laws of the State of Israel, and the courts of the Tel Aviv-Jaffa district have exclusive jurisdiction. The Customer may not assign its rights without the Provider's written consent. Amendments must be in writing. Failure to enforce a right is not a waiver of it.

12. Service level (SLA)

The Provider targets monthly availability of at least 98.5% of the core Services, excluding pre-announced scheduled maintenance, third-party outages, Customer-caused issues and force-majeure events. Support response times depend on issue severity. Support is available Sun-Thu, 09:00-17:00, by email and WhatsApp (excluding Israeli Saturdays, holidays and observances). Service-credit details, where applicable, are set out in the Order.

13. Contact

SpeedLeads AI · speedleads.info@gmail.com